Welcome to Support!

From this page you can submit your ideas and vote on suggested LMS features and proposed SafetySkills® courses in our feedback forums. You can also search our knowledgebase for more information about our learning management system (LMS), courseware, and frequently asked questions.

If you have any ideas or questions, please let us know. We'd love to hear from you!

Knowledge Base

  1. About Us 

    1. How long has SafetySkills been in business?
    2. Where is SafetySkills Customer Care located?
    3. What is included in your tech support model?
    4. What is your quality control program?
  2. Compatibility & Requirements 

    1. Are your courses mobile ready?
    2. What is the content's browser compatibility and what plug-ins/versions are required?
    3. Has all content been tested in all world regions for delivery and user experience?
    4. Are your courses compatible with SuccessFactors LMS?
    5. Do you offer both a JAVA free player and JAVA based content delivery systems?
  3. Getting Started - Implementation and Onboarding 

    1. How To Add a Single User
    2. How To Add Multiple Users
    3. How To Edit Employee Data For Single and Multiple Users
    4. How To Configure Custom Fields/Attributes for Learners
    5. How To Create Dynamic Groups
  4. Course Content  

    1. What differentiates SafetySkills courseware in the marketplace?
    2. What do you mean by "competency-based training?"
    3. Are these OSHA-approved Certification Courses?
    4. How does SafetySkills help us get relevant training to our employees?
    5. Can you provide a listing of training modules available?
  5. SafetySkills LMS Features 

    1. How does the SafetySkills Direct plan work?
    2. How will I be notified of an update to the system?
    3. Does LMS send e‐mail reminders for required training and training that they may be overdue in taking?
    4. Can you describe your LMS system?
    5. What reporting or analytics do you offer?
  6. Course Licensing 

    1. Can we license your courseware to operate on our LMS?
    2. What LMSs are you compatible with?
    3. What kind of licences are available?
  7. Troubleshooting 

    1. Minimum and Recommended Technical Requirements
    2. What hours is tech support available?
    3. How to Clear Your Cache
    4. How to Turn Off Compatibility View
    5. I did not get an email to verify or activate my account. How do I get into my account?
  8. System Updates 

    1. How often can updates be expected and how is it communicated to us?
    2. What's Changed in Version 8.0
    3. Introducing Version 7.0
    4. The New Home Tab in the SafetySkills Version 6.5 LMS!
    5. Mobile compatible courses now available for MySafetySkills and Direct clients!
  9. Custom Courseware 

    1. Do you have the ability to develop custom (work for hire) courses that we would then own?
    2. Do you create custom courseware?
    3. What instructional design methodology do you adhere to?
    4. What is the process to have courses modified or customized if needed? Can our branding be added to courses?
    5. How do you support custom content courseware after delivery?
  10. All articles 

    1. How does the SafetySkills Direct plan work?
    2. Minimum and Recommended Technical Requirements
    3. ANSI Standard Z490.1
    4. Are your courses mobile ready?
    5. What differentiates SafetySkills courseware in the marketplace?
    142 articles 

Feedback and Knowledge Base